Product Manager

Location: Chicago, IL

RWS

RWS is a world-leading provider of technology-enabled language, content management and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business critical content at scale and enabling the protection and realisation of their innovations.

Our specialist teams combine the latest technology, proven processes and highly skilled people to deliver complex services at each stage of the product life cycle to meet the diverse needs of a global, blue-chip client base.

Our language services are delivered to, and are trusted by, world-leading companies including 90 of the global top 100 brands, the top 20 pharmaceutical companies, 8 of the top 10 Contract Research Organisations (CROs), 40 of the top 50 asset management companies and 19 of the top 20 patent filers worldwide. Our key industries cover technology, pharmaceutical, medical, legal, financial services, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Over the last 63 years we have built a reputation for quality, reliability and flexibility with our global team of linguists, searchers and technical experts. With headquarters in the UK, we have over 80 offices worldwide, near 8000 employees and our shares are traded on the Alternative Investment Market (AIM), the London Stock Exchange regulated market (RWS.L)

For further information, please visit: www.rws.com

The Role

You will be accountable for the management and delivery of RWS’s roadmaps and features covering Language Technology products; initially MultiTrans and assisting with Trados Enterprise as MultiTrans responsibilities diminish over time. This will include:

• Day-to-day management of the products and features, including design, use case development and detailing of user stories, and responding to usage questions from the development team and internal teams such as support and professional services
• Manage product requirements for commercial, transitional, and operational stakeholders
• Development, estimation and planning of statements of work for internal and external customer customizations
• Participation in security questionnaires and RFPs
• Preparation for and participation in internal and external audits, relating to the products and features managed
• Build relationships with key customers (alongside Commercial Manager)
• Assist with the plans and strategy to migrate MultiTrans customers to Trados Enterprise, by identifying key features and benefits
• Prepare OpEx/CapEx reports and signoff with finance/auditors quarterly

Deliverables

• Responsible for the MultiTrans product roadmap and assigned areas of the Trados Enterprise product roadmap.
• Responsible for detailed product requirements
• Accountable for product releases and quality of the release contents
• Prepare release notes, release announcements and both internal and external communications as necessary. Be an active presence on the RWS Community
• Be an evangelist particularly for Trados Enterprise and transitions for legacy products
• Support transition plan with Transition Program Office.

Skills & Experience

• Extensive experience with MultiTrans technology required, ideally complemented with Trados Enterprise knowledge.
• Experience with the language technology industry, including knowledge of trends and best practices.
• Business analysis or product management experience.
• Experience in managing, delivering, or implementing language technology products desirable.
• Used to working collaboratively.
• Pragmatic problem solver, used to weighing priorities in deliverables, time, and benefit
• Commercial experience, used to justifying and measuring all work in terms of business benefit.
• Experience managing global team.
• Proven track record of delivering to time, budget, and quality. 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.