Front Desk Supervisor
Provides guidance and leadership to front office employees while ensuring consistent quality customer service. Greets and registers guests, provides prompt and courteous assistance.

What’s in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
• Career development opportunities with national and international promotion opportunities

What you will be doing:

• Greet, welcome and farewell guests pleasantly and professionally.
• Be knowledgeable regarding all guestrooms, suites, and services at the hotel
• Maintain current and correct posting of all charges
• Comply with all front desk procedures/policies
• Communicate effectively, to provide clear direction to agents, and assign work duties
• Resolve customer concerns and complaints ensuring guest satisfaction
• Assist in handling emergency situations
• Train, motivate and develop front desk agents
• Perform cashiering functions accurately
• Review routing, rates and auditing functions
• Flexible shifts include mornings, evenings, weekends, holidays, could include night shift support
• Other duties as required or assigned

Your experience and skills include:

• High School graduate or equivalent vocational training certificate
• Previous experience in front office in similar role, preferably a 4/5 Star/Diamond hotel
• Ability to communicate in English, both verbal and non-verbal
• Fluency in a second language an asset
• Computer literate and experience with front office applications a strong asset
• Ability to suggestively sell
• Ability to work cohesively as part of a team with minimal supervision
• Ability to anticipate and focus attention on guest needs

 

Physical aspects of the position include but are not limited to:

• Exert physical effort in carrying up to 20lbs
• Ensure various physical movements throughout the work areas
• Reach 1-2 feet
• Remain in stationary position standing for 6-8 hours throughout the shift
• Pull or push trolleys (up to 100lbs)
• Use of stairs and ramps
• Bending and kneeling

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Your team and working environment:

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS