Eaton’s Filtration Division is currently seeking a Customer Service Representative to join our team. This position is based at our Chanhassen, MN facility. Position Overview: The Customer Service Representative is responsible for providing world class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. By following all internal policies and procedures, the customer service representative will help meet company goals for revenue growth and profitability. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role, you will: Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders. Support and advise customers of availability, price, and terms in line with standard parameters, while exercising limited authority in pricing to meet competitive pressures. Coordinate with other departments to quote lead times and delivery dates for product which is not in stock. Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database. Follow up as necessary with other departments (eg. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicate delayed shipments to customers. Resolve problems with shipments/invoicing, issues return goods authorizations, and enters replacement orders as necessary and raises the appropriate quality notifications to ensure root cause of issues are addressed. Collaborate with B-Line production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization. Other duties as assigned by your manager. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Bachelor’s degree from an accredited institution Minimum one (1) year of experience in a customer facing role Must be authorized to work in the United States without company sponsorship now or in the future No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Chanhassen, MN facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. ‘Green Card Holder’), Political Asylee, or Refugee Preferred Qualifications: Proficient in Microsoft Office applications and web based information and documentation systems Experience with ERP systems in a customer support or sales setting Experience with training and/or creating, developing, and leading webinars for both internal and external audiences Experience working in filtration, hydraulics, and/or manufacturing industries We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-KH1 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – Canada Organization: FFD Fluid Filtration Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: No