Systems Administrator
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions?

Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee Assistance Program (EAP)
• Extended Healthcare Plan Coverage
• Opportunity to develop your talent and grow within the Company and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• All Heartists Travel Program for stays at properties world-wide

What you will be doing:

• Reports to the Regional Systems Manager, Technology Services and participates as a member of the Royal York Technology Services team.
• Ensure that user problems are addressed consistent with current Service Level Agreement
• Resolves Colleague Help Desk Tickets
• IT Systems disaster recovery and Daily Backup Logs
• Deploy and Maintain all Employee Workstation Hardware
• Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Review Anti-virus logs and resolve any issues
• Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
• Maintain all equipment/Software Inventory
• Complete all PCI initiatives
• Execute all Hotel driven IT initiatives projects as directed
• Maintain IDF and MDF’s as per ACCOR Standards
• Assists in maintaining standard guidelines.
• Ensure monitoring of recovery system – daily backups
• Contribute to Technology Services knowledgebase.
• Looks for opportunities for new technology where appropriate
• Provide after hours on call IT support.
• Participate in management of all aspects of a project as directed

Your experience and skills include:

• Service focused personality is essential
• University degree or equivalent experience
• A+ Certification
• Entry level Network Technician certification
• Entry level Microsoft certification
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Self-starter with a strong sense of commitment.

Your team and working environment

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS