Eaton welcomes people who share our determination and high standards to join us in doing work that moves the world forward. Eaton Connection Technologies is a world leader in the harsh environment interconnect solutions market with a culture of operational excellence. We design, manufacture and market high performance and high reliability interconnect solutions for the aviation, defense, space, energy, and transportation markets. Job Summary Under minimal supervision the Customer Service Representative is required to follow all sales orders from initial customer contact and placement through delivery. Verification of orders for accurate price, part number and quantity. Provide price quotations. Keep accurate record of sales orders; status, ship dates and back orders. Ensure internal flow down of requirements. Tasks Receive request for quotes from customers and respond with information from the system, or coordinate with Pricing department to obtain the information in a timely manner Receive, review and process customer Purchase orders on a daily basis. Process changes on purchase orders and work with Supply Chain to meet customer requests. Respond quickly to customer complaints by working with Quality to issue RMAs, replacement orders and corrective action reports. Monitor customer portals for RFQ’s, PO’s and order changes. Answer phones in a friendly and upbeat manner. Interact with unsatisfied customers in a professional manner. Manage any contract review needed on purchase orders. Work with Sales and accounting to create new customer accounts Assist A/R in the collection of accounts with no payments and short payments. Provide weekly open order reports to customers and follow up on recovery dates internally. Ability to handle and prioritize multiple tasks with little supervision. Detail oriented, with good analytical and communication skills. Support / back up to other customer service representatives’ accounts as needed. Update and maintain customer files as required. Follow Trade Compliance regulations. Perform other duties as required Job Characteristics: This position does not have supervision responsibilities. It has little responsibilities for material resources Medium physical effort, high mental and visual effort Normal working condition Low possibility of risk #LI-SL4 Qualifications Special Requirements Speak and Write English Fluently Proficient with Microsoft Office products (Outlook, Word, & Excel). Must have strong relationship and customer management skills. Education/Previous Experience Requirements Technical or Bachelor’s degree in Business Administration, Marketing student or related field Preferable 2 years of related experience in Customer Service Excellent verbal and communication skills Must possess efficient organizational skills with a familiarity with office procedures Accurate basic math capabilities Must be Microsoft Excel proficient What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Latin America Organization: AER ITD Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No