Main Duties:

• Administration: To discharge the duties effectively and efficiently.

• Customer Service: Responsible for efficient liasoning with internal customers like other operational department and support functions.

• Financial: Ensure revenue, rebates are accounted accurately in AR ledger and PMS/POS along with General Accounting system.

•  Operational: Handling daily credit card queries and resolving the same with bank and customers.
• Assist Income auditor for posting of No Show, Late Charges on credit card or on bill to company.
• Fortnightly verification and processing of Travel Agent Commission in close coordination with Accounts receivable team.
• Ensure all billing queries are resolved within 24 hrs from Front office, sales or concerned department.
• Assist in daily folio audit of Credit Card, City Ledger and Cash.

• Personnel:

• Ensure a harmonious environment and close coordination with all operating and support functions.

• Other Duties:

   

• Coordinate closely with all operational areas to resolve guest queries on timely basis.

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  Occupational Health & Safety

  Employee Responsibility

  All employees to safeguard their health and safety and of others as well in the workplace.