Role overview: 

We are currently recruiting a customer-focused and proactive Receptionist to give an excellent first impression to all staff and visitors in our Sheffield office, where we have approximately 200 employees.

Your responsibilities will include:

• Provide a professional and welcoming first impression to all visitors to the building, by ensuring that they are greeted, signed in and their host is notified in a prompt manner
• Being responsible for the office switchboard, directing calls to various departments within the business in a timely manner
• Responsible for the office security pass system, programming door access cards for employees
• Accepting and handling deliveries including office milk delivery and stocking of fridges. Additionally notifying recipients of deliveries
• Greeting contractors who assist in the upkeep of the building
• Being responsible for the efficient and accurate management of meeting rooms, including restocking meeting room supplies when necessary
• Arranging lunches and providing tea and coffee refreshments when required
• Arranging couriers and franking all outgoing post for collection
• Collecting and distributing post throughout the building
• Handling a wide range of queries from employees and visitors in person, by email and by phone
• Using the Facilities Request System to log actions against employee requests
• Booking travel (flights and taxi's) 
• Sending email announcements to all staff when necessary
• To assist the wider team as and when necessary with ad hoc duties, for example ordering stationary and kitchen stock, or assisting with Facilities Inductions for new employees
• Ensure good housekeeping of reception areas and stock rooms
• Willingness to undertake Fire Marshall and First Aid training (would be provided by Company).
• General administrative tasks for Senior Management when required 
• Work with the Company Environmental Team to ensure the company is meeting it's environmental obligation 

Requirements:

• Experience in a busy customer facing role
• Excellent communication skills, written and verbal
• Excellent teamworking skills and a flexible attitude
• Proven organisational skills
• Ability to stay calm under pressure.
• IT literacy, in particular Microsoft Office (Word, Excel, Outlook)
• Previous switchboard/reception experience advantageous

Life at RWS: We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  
 As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

Equal Opportunities: We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.