• Ensures that guests’ stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her through knowledge of the hotel

• Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services

• Develops staff’ skills and guides them in their professional development

• Handle guest complain

• Set, implement and review service standards

• Liaise with Engineering to ensure safety hazards in front and back of house areas of the outlets are addressed

• Ensure an effective enter face between Reception, Call Centre, Concierge and Night Audit

• Foster strong communication between Front Office and Housekeeping, Engineering, Finance and Reservations Sales

• Vocational diploma or degree in hospitality, at a hospitality studies management school or anyone with a significant experience in another customer service or receptionist position

• Previous experience as a Front Desk Supervisor and Duty Manager

• At least 2 years’ experience in the same position, has experience in Accor Group in an advantage

• Possesses a positive and cheerful attitude and mature with a good leadership

• Able to manage work systematically, well organized

• Computer literate (Windows environment), PMS, Hotfix, Tars and an aptitude for new technologies

• Languages: fluent in the national language, Business English and a third language would be a plus

• Professional working environment

• Attractive benefits that will be discuss directly during the interview