RWS Regulated Industries division:  provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

About The Role:

Under the direct supervision of a Senior Project Manager or Program Manager, the Project Manager is a key member of a project team, working closely with the team leader, Technical Services and Quality Assurance. The Project Manager is responsible for successful execution of quotes and projects of varying complexity and scope and managing the work of multiple client accounts to ensure client satisfaction, establish consistent high-quality on-time deliverables as well as identify and grow the account’s potential based on predefined objectives. The Project Manager will approve and update client quotes and the project process as needed as well as address issues escalated from others.

The Project Manager serves as primary client contact for assigned accounts and supports Senior Project Manager as needed. The Project Manager meets with the various teams to discuss open and emerging business issues for assigned accounts as well as to make recommendations for improvements. The role may lead implementation of new initiatives and complete special projects as needed.

The Project Manager may have team management responsibilities and direct reports. The position may complete individual performance reviews and identify goals for the team.

Responsibilities:

• Manage client requirements, needs and requests such as asset management, reporting and meetings.
• Serve as a primary point of contact to client.  Act as backup to Senior Project Manager as needed.
• Lead presentations educating clients about particular projects, project types or about RWS Life Sciences in general.
• Manage client assets.
• Lead the client post-mortem process.
• Manage client relationships and provide regular status reports on projects.
• Maintain positive client perceptions.
• Address complex client queries and concerns. Escalate to immediate supervisor client issues related to highly complex issues or items which may impact client account.
• Ensure client satisfaction by proactively seeking and offering solutions.
• Respond to client requests in a timely manner.
• Launch and coordinate standard and complex projects which includes functions such as negotiating budgets, scheduling, resource allocation and work assignments.
• Ensure strict adherence to deadlines, budgets and the completion of high-quality deliverables.
• Ensure the receipt of all purchase orders, approve invoices and escalate payment issues where necessary.
• Review Profit & Loss schedule for projects. Provide rationale and suggest corrective action for items not meeting budget.
• Lead the creation of custom workflows and project instructions.
• Collaborate with the Vendor Relations team to negotiate competitive rates.
• Create and send POs to external resources.
• Gather information to forecast upcoming work on various accounts and alert the team as necessary.

Requirements/Skills:

• Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
• Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
• Ability to make decisions and lead employees through problems on job-related issues.
• Strong organizational skills in a fast-paced, deadline-driven environment
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent communication skills of written and verbal English
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.