Job Title : Cloud Operation Business Analyst

Location : Bangalore

Purpose of Role

The Cloud Operations Business Analyst plays a key role at the intersection of Cloud Technology, Security and Business. Our global enterprise customers and prospects rely on RWS to deliver Secure Solutions capable of handling their most sensitive content – the Cloud Operations Business Analyst responds to customer requirements by engaging with both Technical and non-Technical teams, and clearly communicating the security of RWS solutions.

Key Responsibilities :

• Leverage a Knowledge Management system and other resources to respond to RWS customer and prospect information requests, such as RFIs, RFPs and Security Audits.
• Manage and prioritize across multiple requests and deadlines
• Communicate with both Technical SME teams and customer-facing staff

Experience Required:

• Process-oriented
• Excellent organization skills, able to manage priorities and deadlines across multiple projects simultaneously
• Experience communicating with Technical and non-Technical staff
• Able to carefully read and comprehend written English
• Excellent verbal and written communication skills in English, with the ability to effectively communicate information accurately and concisely
• Awareness of Cloud Computing concepts and terminology
• Awareness of IT Security concepts and terminology
• Awareness of Data Regulation and Privacy concepts and terminology is a plus
• Experience with Knowledge Centered Service framework is a plus
• Experience with RFPIO is a plus

Life at RWS: 
We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. 
As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture.
We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.   

Equal Opportunity: 
RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.