Job Title: Quality Assurance Specialist

Location: Madrid or Granada (Spain)

 

At RWS we are looking for enthusiastic and proactive professionals with strong analytical skills and attention to detail to join one of our most challenging teams as Quality Assurance Specialist and work by the side of our teams to guarantee the quality of our translation’s projects.

 

About the role:
Under the direction of the Quality Assurance Analyst, Senior Project Manager, Program Manager, the Quality Assurance Specialist (QA Specialist) is a key member of the project team working directly with Vendor Relations, Technical Services and Project Managers and Coordinators to ensure the quality of translated and published deliverables. 

The QA Specialist is the owner of key resource materials (Glossary, Style Guide, Instructions, and automated QA settings) and enabling assets, and is responsible for evaluating, analyzing and identifying the appropriate quality approach, comparing, and weighing potential risks affecting the quality of the translated deliverables, and recommending and implementing measures to mitigate the risks. 

The QA Specialist coordinates internal and external proofreading and performs initial format proofing of translated documentation to meet client requirements for accuracy, formatting and delivery timelines, and to facilitate adherence to project budgets in the area of Quality Assurance.

 

Key Responsibilities:

• Perform first level of review of quotes and project plans, by comparing applicable options and providing proactive input regarding the appropriate approach to achieving required quality for the specific client/project.  May provide approval for quote as required per applicable process.
• Identify and communicate risks as appropriate to eliminate potential pitfalls or obstacles.
• Compare various factors to ensure strict adherence to ISO requirements, deadlines, budgets and the completion of high-quality deliverables for the QA steps in the process.
• Suggest, interpret and implement operating procedures to achieve objectives.
• Formulate, interpret and implement QA process best practices and serve as a Quality advocate in production processes.
• Evaluate project materials and ensure the appropriate level of consistency/accuracy of formatting, stylistic consistency across languages, and adherence to client specifications and style guides.
• Review, update and maintain appropriate versioning of project materials.
• Perform initial format proofing of translated documentation prior to final proofing and delivery.
• Participate in internal post mortems to help improve processes and reduce risk.
• Ensure the receipt of purchase orders, approve invoices and escalate payment issues where necessary.
• Collaborate in the CAPA process with cross-functional teams.
• Assist, implement and investigate client feedback handling and complete resolution reports needed for client deliverables. Accountable for implementation of feedback report tracking, investigations, analyses, and actions. 
• May provide support to Program Manager or project team including limited direct client contact for issues or response related to quality, status or delivery.Work closely with QA Analysts and Vendor Relations on proofreading resource needs and planning.
• Support QA Analysts in the areas of training, guidance, and real time feedback to proofreading resources to ensure a well-developed and well qualified pool of resources.
• Coordinates internal and external proofreading to support quality assurance activities.
• Create and send POs to external proofreading resources.
• Ensure project proofreading resources have the necessary tools and information to accomplish tasks.
• Alert proofreading resources of schedule and scope changes.
• Assists in researching queries raised by vendors and Technical Services teams during the course of the project.
• Provide feedback to Vendor Relations on external resource performance.

 

Requirements:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Sciences, or other related field.
• 1 – 3 years of experience coordinating projects within the localization or translation industry. 
• Experience with Life Sciences and Pharmaceutical content will be an asset.
• Demonstrated understanding of desktop publishing applications, online help systems, translation memory (TM) and localization tools (CAT). 
• Demonstrated successful customer service/client management experience.
• Experience with automated QA tools preferred.
• Verbal and written fluency in at least one foreign language a plus.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.