Do you have experience in thorough application testing and software solutions? Do you have native speaker fluency or an advanced level of English? If so, this job could be for you!

As a Technical Support Specialist, you will be responsible for diagnosing/debugging systems integration layers and thoroughly testing applications and software solutions focusing on overall user experience.

On a given day, your work might include:

• Support external/internal partners in resolving complex technical issues
• Support partners in systems integration efforts
• Perform software usability testing and provide feedback
• Analyze information and issues to bring them to resolution through critical thinking
• Prepare and keep updated training materials

Candidates must:

• Be eligible to work in Ireland
• Have native speaker fluency or advanced level of English language and excellent communication skills, both verbal and written
• Be willing to work on a hybrid modality and on a full-time basis in Cork, Ireland

An ideal Technical Support Specialist would be:

• Advanced in at least one of the major programming languages (Python, Java, JavaScript, C)
• Experienced in systems integration
• Experienced in working with Web APIs, REST, RESTful APIs, JSON payloads, shell scripting, Splunk, Git
• Experienced in bug tracking systems and testing tools
• Familiar with iOS and macOS
• Able to draw conclusions from software testing results and recommend actions
• Able to communicate technical concepts to a non-technical audience
• Able to multi-task and prioritize in a fast-paced work environment
• Able to work independently, as well as in small and large cross-functional teams

It would be great if you have:

• University Degree in Computer Science, Mathematics, Engineering or equivalent combination of education and experience
• Experience in software QA projects
• Familiarity with chatbox / messaging technologies

More information:

• Specified Purpose Contract with possibility of extension (with 6-months probation period)
• Hybrid modality and full-time position in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 10 to 15% discount on annual membership at a particular gym
• 50% of the cost of shuttle services covered by RWS
• Bike to Work scheme

We look forward to hearing from you, thank you!