Job Summary To act as a Field Service Engineer (FSE) in Sweden. Mainly working in large data center projects and in a field. To provide a first-class service for the Eaton installed base products to ensure maximum customer satisfaction and loyalty. Responsible for installation, commissioning, preventive maintenance, and product repairs. The primary function of the role is to conduct service and periodic maintenance to customers. Follow up customer agreements and customer satisfaction through planning, execution, documentation and invoicing of service tasks. Ensure update of customer information, technical documentation and input to correct invoicing of customers. Support customers in technical questions (phone and/ or mail). Support own colleagues in Service department and sales with technical knowledge. Participate in required training (technical, mandatory by Eaton or by law). Responsibilities over the service request realization (timing, effectiveness) and service sales budget realization. Job Responsibilities Responsible for overseeing Data center commissioning across the country. Provide highest level of technical expertise in all Hyperscale commissioning activities. Support and train Local FSE in such activities Manage key account technical escalations providing support including site visits, to engineers and customers alike, Drive escalations to conclusion and provide feedback where necessary. Work closely with Project Managers, advising on commissioning considerations and assisting on selection of suitable engineers, carry out site visits as required. Offer support for high profile clients, providing technical advice and attending site visits as required. Maintain direct links with business units and act as focal point for all technical exchange regarding the commissioning procedures and testing Manage sub-contractor teams were required Perform Health & Safety audits of FSE and subcontractors ensuring the high standards required by EATON are maintained. Qualifications Qualifications Preferred education level: Installer electrical background, suitable education. Years and area of experience required: 3 to 5+ years, 2 + years’ experience in the field. Technical knowledge: Three phase electrical installation or maintenance experience essential. English and Swedish skills (Fluent) Good understanding of switch panels and power distribution. Soft skills: Collaborative meeting skills and ability to work in a virtual work environment Communication skills / Customer Focus / Flexibility / Be able to work together with different cultures / Able to follow instructions. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time