Main Purpose of Job 

• All aspects of managing large projects and projects for strategic clients
• All aspects of managing medium-sized and/or large accounts
• Account management
• Communication with senior level client contacts
• Management of all types of localisation projects including doc, software, firmware, web, help and multimedia with a need for applied methodology, process and planning
• Identifying solutions and integrating them into accounts
• Retaining primary client interface on projects managed by Senior Project Managers and below
• Achieving repeat business and annual growth from managed clients
• Working with sales towards the winning and development of new business
• Deputising for Program Manager and above
• Line management responsibilities for Senior Project Managers and below, as assigned 
    

• Analysis and preparation of estimates and proposals for existing and potential clients
• Project set-up and implementation of best methodology and process
• Preparation and maintenance of all internal and external project and account documentation, including status reports, schedules, process documents and reports
• Effective verbal and written communication with team members, freelancers, local offices and clients
• Hosting and leading conference calls and meetings with existing and potential clients
• Holding project team meetings and calls, and compiling and distributing minutes

• Liaison with clients on all project-related issues, including the process, progress and financial status of their projects

• Ensuring responsiveness to clients
• Storage, filing and archiving of all project-related materials
• Close financial monitoring of projects by accurate and timely completion of budgets, invoicing and change orders
• Implementation of SDL processes
• Risk assessment and strategic planning to minimise potential issues
• Early escalation of issues and concerns
• Monitoring, mentoring and motivation of assigned Senior Project Managers and below
• Training and development of new and junior members of team
• Completion of performance reviews for direct reports
• Being a point of escalation for project and client issues
• Identification of project process improvements and implementation or escalation of such
• Identification and implementation of ‘value-added’ services to clients
• Production and coordination of reports on I18N and/or solution integration
• Working with the Program Manager, Divisional Director and Group Program Manager towards continued process improvements and development of the project management group within the division
• Effective time management
• Maintaining an awareness of industry developments
    

• Client satisfaction
• New and repeat business obtained
• Approach to management of projects including methodology, team management and quality of deliverables
• Budgetary figures
• Effective communication
• Leadership abilities
• Development of direct reports
• Participation in the development of the project management group within the division
• Advancement of technological solutions

Essential
 

 
Desirable