Job Description:

1. Excellent problem-solving and communication skills

2. Ability to provide step-by-step technical help, both written and verbal

3. Monitoring and analyzing the linear stream to prevent failure issue

4. Testing and monitoring the OTT Stream.

5. Configure the media to update the VOD content.

6. Troubleshooting technical issues.

7. Speaking to customers to quickly get to the root of their problem.

8. Overall, a technical support person who is aware of the OTT platform.

9. Troubleshooting Project issues.

10. A Support executive is responsible for providing technical support to client’s team remotely.

11. Provide prompt and accurate feedback to client’s content team.

12. Prepare accurate and timely reports.

13. Provide support in night shift.