Responsibility:

1. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
2. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
3. Setting up and maintaining a service desk and evaluating its efficiency.
4. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
5. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements:

1. A bachelor's degree in business, administration, or related field.
2. Written and spoken advanced to fluent English
3. Previous Service Experience and familiar with ITIL may be advantageous.
4. Excellent leadership, communication, sales, and customer service skills.
5. Strong creative thinking and problem-solving skills.
6. The ability to work under pressure and handle stress.