PRIMARY FUNCTION: Eaton’s ICD division is currently seeking a Customer Care Specialist to join our team. This position is based at our Cd. Juarez facility. The Customer Care Specialist will supply “special” services to customers including the management of Eaton Owned Inventory and Eaton Managed Inventory at OEM, Satellite, and 3rd party integrators to ensure the customers always have the inventory to meet demand in a proactive manner to support the development of a world class supply chain organization. This individual will work with both internal departments as well as multiple plants and business units within the North American supply chain to ensure the plant is meeting the expectations of our customers. Additionally, the Representative – Customer Support will lead cross-function projects aimed at supply chain improvements. ESSENTIAL FUNCTIONS: Some activities related with the position will be: Evaluate inventory levels of Eaton owned inventory of all Eaton owned inventory locations and flex accordingly to demand. Coordinate changes to or cancellation of in-house orders/back orders for replacement parts for correcting errors (shortages, wrong items shipped, etc.). Utilize tools such as Eaton Websites, Pulse Monitors, customer websites, customer ERP system (VISTA, AS400, MAPICS) to deliver to customers. Receives, investigates, and responds to customer inquiries regarding shipments, orders, and product/service issues. Maintains key supply chain metrics and measures to ensure that we are meeting our on-time delivery metrics. Aligns internal metrics to customer specific metrics, in order to meet customer expectations. Work closely with Eaton Site Leaders, Account Managers, support groups. Work directly with Logistics Group and customers to set up new Managed Service sites. Conduct annual physical inventory at consigned inventory sites. Process work orders, sales orders, and/or Distribution orders to meet shipments to all customers. Track, expedite and evaluate future orders for OEM customers. Participate on various programs and teams such as Kaizen, Lean Events, 5S, etc. Work with customer service and OEMs to coordinate systems, schedules, and OTD monitoring. Work with customer service and customers to optimize communication, OTD, and understanding of systems. Monitor errors of orders through MAPICS and VISTA for reconciliation Complete any assigned task needed by the supply chain department Qualifications SPECIALIZED KNOWLEDGE: Required (Basic) Qualifications: Bachelor’s degree Working knowledge of PC utilizing Word, Excel, and ERP systems. Strong written and verbal communication skills. Ability to communicate in English Ability to work under pressure Preferred Qualifications: Bachelor’s degree in supply chain, Business, Operations Management, or Engineering from an accredited institution A minimum of 2 years of experience in Operations or Materials A minimum of 1 years of supply chain experience using standard ERP systems #LI-AR7 Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Supply Chain / Logistics Region: Latin America Organization: ES AMER Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time