PRIMARY FUNCTION: Act as the customer champion for OEM order management to ensure the highest levels of services are maintained in a consistent manner for all customers. Directs the OEM Scheduling group in this endeavor providing technical and operational support in the order management and customer communications functions. Develops processes and systems that provide efficient and effective operations that deliver consistent results. Organizes around a customer centric concept that ads value for the customer and provides a point of differentiation and competitive advantage for Eaton. Maintains current on technology applications and develops strategic plan for implementing. ESSENTIAL FUNTIONS: Critical Outputs: Aligns order management process with customer requirements ensuring needs are met in a timely and accurate manner. Develops critical key performance measures for both service and productivity. Establishes reporting system and process for evaluation. Serves as a communications conduit to customers relative to order management, order status, new procedures or improvement opportunities. This includes implementing processes for verbal, written and electronic communication in a professional manner. Essential Functions: Establishes highly motivated, trained and self-directed work teams to support the customer services effort. Utilizes resources effectively to ensure all work is accomplished in a timely manner. Establishes strong relationships with plants and distribution facilities to manage customer needs, problem solve, and trouble shoot. Provides direction on system design and enhancements to develop order management tools. Provides IT with clear directions as to scope requirements and required functionality. Stays current with emerging technology and develops strategic plan for application of the customer support process. Responsible for the accuracy of all master files and overall system integrity. Establishes goals and expectations for all team members to ensure optimal performance and functional expertise. Implements programs to support growth initiatives to include telemarketing function and ability to service alternate business channels. Ensure QS 9000 and EBE system process and documentation are in place and updated on periodic basis. Provides clear objectives for OEM customer scheduling group, tied to Truck goals. Instills ownership and holds subordinates responsible for their performance. Trains, motivates and develops team members providing an effective work environment/culture and career path opportunities. Develops and administers order management policies and procedures and monitors for conformance. Monitors supply chain process and interacts with material management and procurement staff to ensure target service levels are achieved. Qualifications #LI-AR7 SPECIALIZE KNOWLEDGE: Education and Minimum Experience requirement: 4-year degree in relevant technical field. 5 years of relevant experience including experience in operations and managing people. Functional understanding of: TCO IT systems including how they are configured operate and are maintained. Plant and logistics center shipment and logistics processes. TCO supply chain and how it supports satisfying customer needs. Customer service and call center concepts. Sales and marketing structure. Customer organization. Plant operations Materials flow systems Understanding of order scheduling procedures Product knowledge for truck components (transmission, clutch, Aftermarket components) Industry and customer knowledge Excel in the following: Attracting and developing diverse talent pool that is functionally capable of providing customer support and accepting increasing levels of responsibility. Possess an innovative approach to organization and problem solving Building Organizational Capability Skill set: Strong leadership skills. Ability to present at all levels of the organization. Professional presence with customers and 3rd party partners, and plant operations. Analytical capability. Effective communication skills ADDITIONAL INFORMATION: Requires strategic thinking to develop the goals and objectives for the organization, while at the same, having the ability to manage the tactical day-to-day operations and problem solving. A confident communicator. Ability to develop and maintain business relationships with customers and 3rd parties and represent Eaton in a professional manner. Must be skilled at managing the balance of internal and external customer requirements Up to 25% travel. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Supply Chain / Logistics Region: Latin America Organization: VEH Vehicle Group Job Level: Team Leader/Supervisor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 25 % of the Time