Do you have experience in thorough application testing and software solutions? Do you have native speaker fluency or advanced level of English? If so, this job could be for you!

 As a Technical Support Specialist, you will be responsible for diagnosing/debugging systems integration layers and thorough testing of applications and software solutions focusing on overall user experience.

On a given day, your work might include:

• Provide technical support to Messaging Service Provider partners (MSP).
• Apply effective communication to provide support (it could be via e-mail or phone calls)
• Escalate and verify problems using a JIRA-like software
• Help with MSP partner onboarding.
• Check request's data against websites and other indicators, to validate it.
• Provide feedback and helping with MSP partner API documentation updates.
• Analyze information and issues to bring them to resolution through critical thinking
• Prepare and keep updated training materials.

       

Candidates must:

• Be eligible to work in Ireland
• Have native speaker fluency or advanced level of English language, both verbal and written
• Be willing to work on a full-time basis under a hybrid modality in Cork, Ireland

 

An ideal Technical Support Specialist would be: 

• Advanced in at least one of the major programming languages (Python, Java, JavaScript, C)
• Experienced in systems integration
• Experienced in working with Web APIs, REST, RESTful APIs, JSON payloads, shell scripting, Splunk, Git
• Experienced in bug tracking systems and testing tools
• Familiar with iOS and macOS
• Familiar with chatbot / messaging technologies
• Able to draw conclusions from software testing results and recommend actions
• Able to communicate technical concepts to a non-technical audience
• Able to multi-task and prioritize in a fast-paced work environment
• Able to work independently, as well as in small and large cross-functional teams

 

It would be great if you have:

• University Degree in Computer Science, Mathematics, Engineering or equivalent combination of education and experience
• Experience in software QA projects

 

More information:

• Specified Purpose Contract with possibility of extension (with 6-months’ probation period)
• Full-time position under a hybrid modality in Cork, Ireland
• Day shift from Monday to Friday
• Benefit allowance
• Birthday leave
• 10% discount on specific Company Healthcare Insurance
• 50% of the cost in shuttle services covered by RWS
• Bike to Work scheme

 

If you are interested in the position and you fulfill the requirements, please hit “Apply” and complete your application.

 

We look forward to hearing from you, Thank you!

 

 

 

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