1、Closely work with dealers & clients to response all requests of price, order and after-sale service etc. and maintain a best relationship with dealer. and follow up on customer queries/problems of goods与经销商及客户协同工作，响应所有需求（包括报价、订单和售后等），与客户保持最佳关系并跟进客户对货物的疑问和问题
2、Responsible for monitoring the whole progress of dealers & project orders and close order accordingly.All new materials follow up, including supplier communication and internal coordination.跟进经销商和项目订单全面进度，完成相应订单. 所有新材料的跟进，包括供应商沟通和内部协调
3、To prepare detailed lists and pictures on all accept or send out goods .Finished the 管家婆 job on time with good quality, like set up customer, model, order and so on 对所有接受或发出的货物准备详细的清单和图片,按时保质完成管家婆系统工作，如建立客户、模型、订单等

4、Quotation and price management between dealers and oversea brand to drive a smart and efficiency sales support. 报价及价格管理，在经销商及海外品牌方之间实现高效的销售支持
5、Warranty project follow up, solve the customer quality issue with our Sales department跟进质保项目，协助销售部门解决客户质量问题
6、To manage customer expectation to handle customer complaints & collect information regarding customer needs to reach maximum customer satisfaction. 管理客户预期对客户投诉处理，以及收集客户需求的信息，达到客户最大的满意度
7、Work with BM to provide training courses to dealers & business partners mainly focus on brand history, design concept, raw material and single pieces. The standard working process should be included as well. 与BM合作提供向经销商和业务伙伴提供培训课程，包括品牌历史、设计理念、物料和单件和标准工作流程等
8、To optimize working procedure for CSM and ensure them be executed properly. 优化CSM工作流程并确保执行力
9、Take initiative to improve the process and make changes according to requirements by management as well as customer request. 根据管理的要求或者客户的合理需求，主动的改进流程使运营变得更加流畅
10、Follow up for invoice and collection handle发票和收款处理的跟进工作
11、Collect sales statistics of key accounts, for sales status analysis and give input to Sales Manager on customers and competitive trends. 收集大客户的销售数据，进行销售状况分析，并向销售经理提供客户和竞争趋势方面的信息。
12、Other assignments by superior其他上级委派的任务
任职资格:
1、本科及以上学历，英语读写能力强，中文读写能力强；
2.熟练操作office办公软件。优秀应届生优先考虑；
3.对品牌客服销售工作有浓厚兴趣；
4.性格温和，勤奋好学，工作灵活细致认真有耐心，有责任心，具备良好的客户服务意识和团队合作精神；
5.有相关客服工作经验者优先考虑；
1. Bachelor's degree or above, strong English reading and writing skills, and strong Chinese reading and writing skills;
2. Proficient in operating Office software. Outstanding fresh graduates are preferred;
3. Have a strong interest in brand customer service and sales work;
4. Gentle personality, diligent and eager to learn, flexible, meticulous, serious, patient, responsible, with good customer service awareness and teamwork spirit;
5. Those with relevant customer service experience are preferred.