The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.   

 

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.   

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).   

 

For further information, please visit: RWS   

 

About Enterprise Internationalization Group (EIG) 

 

The Enterprise Internationalization Group (EIG) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.  

 

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.  

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.  

 

Job Purpose 

 

AI Coordinator – senior (aka Senior AI Coordinator) coordinates technical, quality assurance and task level aspects of data service delivery. They operate within all tooling platforms required to deliver the services and coordinate third party data service workers (raters) to ensure high quality and on-time delivery.

 

Key Responsibilities 

• Full expertise in all tooling platforms (both RWS internal and third party) necessary for data service delivery. 
• Creating training curricula as well providing the training regarding tooling for other coordinators, other data service team members and AI Community data service workers.
• Proactive communication with the TrainAI sourcing team and AI Community sourcing ticket creation and management.
• Quickly building up detailed knowledge about each data service task assigned to the coordinator.
• Significant contribution when working with Quality on creating/editing data service task specific guidelines and task specific process documentation.
• E2E communication management with all raters for a given portfolio.
• Coordinating raters across all the assigned tasks (can be more than one task)
• Intra-day task status monitoring across all assigned tasks (usually multiple tasks).
• Pro-active contribution to process improvements around intra-day task status monitoring.
• Handling all exceptions and issues that would prevent successful task completion, e.g., troubleshooting technical issues, follow up with in-active, low performing, un-responsive raters.
• Recognizing and documenting patterns in the exception handling and suggesting process changes to mitigate risks.
• Internal reporting to all production stakeholders about task status, issues, exceptions, etc., via dashboards, pivot tables, creating data views, data export and data manipulation, etc.
• Proactive cooperation with Quality around QA: coordination of external QA’ers, doing hands-on QA, reporting low performing raters, replacing low performing raters, etc.
• Proactive and significant contribution when participating in the implementation of new tools, their testing and evaluation, cooperating with teams that create, update, or develop new data service solutions, platforms, and tools.
   

 

Skills & Experience 

 

• At least high school degree.
• Specialization in IT, computers. At least some interest in data structures and data handling.
• Great command of written communication in English with raters worldwide is necessary.

 

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.  

  

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  

  

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.  

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.  

RWS Values  

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.