Job Description

 

• Title: AI Program Manager    

       

• Location: US remote

 

RWS

 

The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.  

 

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.  

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

 

For further information, please visit: RWS  

 

About Enterprise Internationalization Group (EIG)

 

The Enterprise Internationalization Group (EIG) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.

 

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses. 

 

Job Purpose

 

The Program Manager primary responsibilities are managing large scale client programs, maintaining existing relationships within the accounts and growing new opportunities. Responsible for all onsite and offshore delivery of programs, manage and mentor staff, and team oversight and supervision.

 

Key Responsibilities

• Manage client as a program, responsible for all data services execution and strategy on the account
• Manage, mentor and motivate staff, provide project team oversight and supervision. 
• Manage and maintain existing business and grow new opportunities within account.
• Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.  
• Ensure quality and timely deliverables to clients.
• Track project P&L, budget and PO to ensure proper and timely invoicing.
• Coordinate with other functional leads, understand working capital cycles and constantly make improvements
• Help lead Community Management function and ensure proper success of the sourcing plan within TrainAI

 

Skills & Experience

• BA degree in business or technology related field.
• 5 – 7 years of experience in Senior Project Management – Machine Learning or Data Services
• Knowledge of data service processes and/or quality assurance practices, principles, and methodologies.
• Excellent skills in drafting and communicating project documents in a clear and concise manner.
• Proven negotiation skills in dealing with delicate aspects of small/medium size project proposals.
• Possess leadership, time management, and organizational skills.
• Strong competence of job-related tools, procedures, and programming languages.
• Experience in a wide range of technologies.
• Experience managing onsite-offshore delivery teams across multiple programs/projects within an account. 
• Proven experience in technology environment and in applicable vertical market.
• Proven people, communication, and negotiation skills.  
• Ability to analyze business opportunities and develop effective business development strategies. 
• Advanced experience in technology environment and applicable vertical market.  
• Strong working knowledge of current market technologies required.
• Understanding of environment, drivers and dependencies, quality assurance practices, principles and methodologies required.
• Ability to interact with various cultures in a global organization. 
• Ability to understand P&L financials.
• Ability to maintain professionalism and confidentiality with proprietary information.

 

What we offer

• An exciting company — we work with some of the most innovative brands in the world, and our employees are true professionals with unique skills
• A great team of people who are fair, open-minded, and friendly — and always ready to support you as much as possible
• International, English-speaking environment
• Semiflexible working hours
• Interesting challenges, trainings, and other internal opportunities to support your growth

 

Benefits:

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave. 
• 401(k) Retirement plan with company match. 
• Company-wide agile work policy with flexible work arrangements. 
• Opportunities for training, professional development, and personal growth. 
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity. 
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands. 

 

Base Pay: 

$100,000 - $125,000 / year

FLSA Status: Exempt 

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.  

 

 Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

 

 

Work Location:

Remote candidates residing and working in the following states will be considered for this position:  California, Colorado, Florida, Illinois, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Texas, Washington, Wisconsin. 

 

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS is an Affirmative Action Employer.  

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

 

RWS values 

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.