RWS 

The Enterprise Internationalization Group (EIG) is part of the RWS Group, a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.   

 

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.   

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).   

 

For further information, please visit: RWS   

 

About Enterprise Internationalization Group (EIG) 

 

The Enterprise Internationalization Group (EIG) enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more.  

 

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.  

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.  

 

Job Purpose 

 

AI Quality Manager is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Data Services Team, you will design, implement, and manage our quality strategy, including QA workflows, data analysis, and tracking of quality KPIs. Your expertise in evaluating AI-related skills and managing Quality Control processes will be essential to our success. If you're passionate about AI and have a knack for maintaining high standards, this role is perfect for you. 

 

Key Responsibilities 

 

•    Define suitable quality frameworks, metrics, and strategies of Data Services projects
•    Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient testing and onboarding methodologies for our Data Services vendors.
•    Manage end-to-end Quality Control (QC) process and provide feedback to suppliers.
•    Report on delivered quality and propose action plans for improvement.
•    Address client quality escalations and collaborate with suppliers for root cause analysis.
•    Implement quality improvement plans for underperforming suppliers.
•    Support data suppliers and provide timely answers to their queries.
•    Evaluate QC providers and offer performance feedback and training.
•    Stay updated on AI industry trends and contribute to new opportunities.
•    Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
 

 

Skills & Experience 

 

•    Previous experience designing and rolling out quality data management, analysis and visualization processes is needed
•    Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, Computational Linguistic or similar field is highly preferred
•    Experience with Data Collection, Annotation and/or evaluation tasks
•    Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.
•    Advanced skills in Excel and Spread Sheet is a must
•    Power BI knowledge would be an advantage
•    Experience dealing with suppliers and clients
•    Very good communication skills, ability to collaborate remotely
•    Focus on quality, attention to detail and ability to manipulate data.
  

 

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.  

  

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  

  

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.  

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.  

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy. 

 

RWS values  

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.