Responsible for deploying/supporting/maintaining SaaS [Software as a Service] & COTS [Commercial of the Tools] Application at an enterprise level. • Responsible for installation, configuration, maintenance, version upgrades, and deploy fixes / patches in a regulated manner. • Responsible for resolving all trouble-shooting issues, such as Client / server, Application / Database, Network, Storage, installation issues, and all-around Application usability, availability, performance, and scalability topics. • Provide L2 support to application issues as per defined SLAs • Responsible for Incident Management, Problem Management and Change Management. • Responsible for coordinating with vendors in fixing the issues. • Needs to understand the business aspect, security aspect, and technical aspect of the Enterprise Service • Create efficient, reliable infrastructure with code, automate processes and provide operational support. Build and maintain tools for deployment, monitoring and operations. • Trouble shooting of any failure with the Application • Provide on-call support to resolve and/or escalate production incidents or issues outside normal working hours including support during software deployment/release activities. • Driving technical issues to resolution: from qualifying the issue, to reproducing it and conducting an in-depth technical investigation (being in touch with the customer and managing their expectations all along the way) • Expert level tool administration knowledge on any Web Base Applications. Organization: Siemens Healthineers Company: Siemens Healthcare Private Limited Experience Level: Experienced Professional Full / Part time: Full-time