JOB SUMMARY This role is in the Supplier Process area in a shared services environment that helps internal and external customers with their PTP questions and issues. JOB RESPONSIBILITIES Communicates effectively and promptly with internal customers and all levels of management through phone or e-mail. Provides customer service within contracted service level agreement of 24 hours. Performs entry of customer requests into the customer service tracking system. Performs daily processes to balance system processing. Analyzes problems, determines root causes and recommends solutions. Addresses escalated internal and external customer issues and leads activities to resolve internal and external customer concerns. Participates in continuous improvements and project work to drive functional excellence. Supports acquisitions, diverstitures, and reorganizations, including roll-outs to non-U.S. locations in Canada, Mexico and Brazil. Develops and documents new processes and improvements. Prepares metric analysis and reporting. Functions well in a team environment. Performs to meet individual and team goals, as well as drives individual development plans. #LI-SL4 Qualifications QUALIFICATIONS Commercial degree or bachelor's degree in accounting or finance preferred. A minimum of 2 years of experience in the area. Proven experience with Microsoft Office Suite. Strong customer service orientation. Shared service experience a plus. Multi lingual (english-spanish) a plus. Good written and oral communication, organization, solving problems, ability to provide data analysis for process improvements. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Finance/Accounting Region: Latin America Organization: Corporate Sector Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time