Position Description: Position Title : AP Services Solution Architect Team Manager \- Location: Singapore or Hong Kong \- Functional Area: Services \- Relocation Provided: No \- People Manager : Yes \- Travel Required from Time to Time. Key Responsibilities: Manage a team of services solution architects across AP countries. Develop a high-performance team to support Lenovo’s service led transformation. Practice Areas : Full Lenovo service portfolio, including Lifecycle Services, Modern Workspace, Managed Services, Device-as-a-Service and Incubation Services. Performance Metrics : \- Solution Architect Team Productivity Metrics \- Solutioning Accuracy of SOW and Solutioning Output from Solution Architect Team Key Responsibilities: Team Management \- Develop a high-performance solution architect team \- Hire, on-board and develop solution architects \- Assignment and tracking of solution architect workloads and priorities \- People manager role and responsibilities Team Competency \- Develop, track and execute technical competency benchmark and upgrade framework for solution architect team \- Ensure team is constantly upskilled to keep abreast of new service offerings and portfolio rollouts (worldwide, in geography and incubation) \- Enable team to maintain understanding of current and emerging technology, trends and toolsets in the industry. Team Processes and Resources \- Develop and execute engagement and support process for opportunity pursuit \- Develop structured resource repository for solutioning and SOW creation \- Constantly review and improve solutioning standards / tools for Service Solution Architect for existing or newly-added solution and services. Quality Assurance \- Value-add to Solution Architects in their line of work. Provide guidance to team of Service Solution Architects across AP to build quality solutions and costing models \- Enforce solutioning release gates for statement of work and solution costing models \- Set and propagate standards for discovery questionnaires, white-boarding sessions and other scoping techniques. Cross-Functional Alignment \- Align to business priorities of AP Services Sales and Marketing team \- Bridge to delivery, front-end and extended teams Portfolio Management \- Contribute strategic insight to build up Lenovo Managed Services practice areas including capabilities roadmap #### Position Requirements: \- Recognized university degree (Advanced degree preferred but not mandatory) \- Microsoft and other recognized technical certifications \- ITIL and other project management certifications \- 15+ years experience in complex solutioning in an IT service business environment with proven results. \- 5+ years of people management experience, preferably in a similar capacity \- Strong understanding of sales and delivery organizations from a previous position in similar capacity, with the ability to bridge and drive cross- function collaboration. \- Excellent team leadership skills and experience and the ability to make pragmatic decisions \- Executive presence. Confident, articulate and professional in both oral and written communication and presentation in addressing all levels of audiences including C-levels. \- Possesses commercial awareness of local and regional competitive market in AP region, including direct and indirect competition from OEMs, business partners and solution providers \- Deep knowledge and passion to advocate and solution in practice areas (including workflows, resourcing models, infrastructure, toolsets and software) \- Deep knowledge and passion for emerging technology and service trends. Ability to provide input for productization opportunities in Lenovo Services portfolio. \- Able to address customer requirements through critical thinking, creative solutioning and collaboration across functions and geographies \- Ready connections to regional and local partners in AP countries \- Spoken and written proficiency in additional languages over and on top of English is an advantage We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.