About Capco

Capco is a global technology and business consultancy firm focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. 

We are:

• Experts in banking and payments, capital markets and wealth and asset management
• Deep knowledge in financial services offering, including e.g. Finance, Risk and Compliance, Financial Crime, Core Banking etc.
• Committed to growing our business and hiring the best talent to help us get there
• Focus on maintaining our nimble, agile and entrepreneurial culture

To effectively support Capco’s growth and success with an increasing number of clients, we currently have an interim opportunity for top talent to join our Learning & Development team in Hong Kong.

You should apply if you:

• Thrive under pressure
• Rise to leadership opportunities
• Are curious and aren’t afraid to ask questions
• Have a passion for training and development
• Are known for keeping everyone else organized to achieve a goal
• Can transition easily across several tasks in a busy day without error

The individual will partner with the Global Learning &Development Team and the Human Capital Lead of APAC in designing and delivery of learning solutions to ensure alignment with the strategic business objectives of the organisation. The L&D consultant will be responsible for L&D activities in Hong Kong, Singapore, Thailand and Malaysia.

Why Join Capco?

You will work on engaging projects that will impact the Firm’s ability to attract and retain the best and brightest talent.

We offer:

• A work culture focused on innovation and creating lasting value for our clients
  and employees
• Ongoing learning opportunities to help you acquire new skills or deepen
  existing expertise
• A flat, non-hierarchical structure that will enable you to work with senior partners
• A diverse, inclusive, meritocratic culture
  

Responsibilities

As the Learning & Development lead, your role and responsibility will include, but will not be limited, to the following:

• Assess training needs through surveys, interviews with employees/leadership, focus groups, or consultation with managers, instructors, and clients. Analyse and evaluate information and data from a variety of sources; draw conclusions; make recommendations and support the implementation cycle for these recommendations.
• Design, plan and organize new hire orientation, training calendars and training programs for employees through in-person and virtual mediums.
• Own the delivery of large programs: Employee Onboarding, Milestone Schools, Consultants Development
• Engage the business to understand business needs and gaps in regional Training Curriculum
• Work with Global team to communicate, develop and deploy programs that meet regional demand
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness and training costs
• Evaluate training materials prepared by instructors, for content and engagement activities.
• Keep up with developments in area of expertise by reading current journals, books, or magazine articles.
• Provide input and collaborate across the business to support other special projects or initiatives
• Serve as an internal facilitator for general education, functional, policy/procedure, system, customer service, compliance, sales, skill assessments and development
• Attend and/or facilitate meetings as needed to understand how to support the objectives of the various business lines
• Coordinate or perform administrative functions necessary to deliver and document learning and development programs.
• Communications to wider business –, advising the wider business of upcoming training sessions (availability) through email communication
• Generate reports for the business/management on learning data as and when requested

Required Skills/Experience:

• Must be self-motivated, be able to problem solve complex situations, and be resourceful
• A strong influencer in leading and navigating complex and ever-changing business structure
• Financial Service and/or consulting Industry experience preferred but not required
• Ability to develop and deliver training content in a live, classroom-based environment.
• Demonstrated ability to establish and maintain credibility as a knowledge resource
• Ease at establishing rapport, initiating conversations, and remembering names
• Ability to follow through on a project from beginning to end
• Willingness and ability to follow instructions, work within a team, and work independently

Successful candidate will:

• Have strong orientation towards customer service to effectively manage and meet expectations of the business
• Be dynamic, positive, and engaging
• Be calm and patient under pressure
• Operate with a sense of urgency
• Have the ability to work with Globally dispersed team
• Be assertive, proactive, self-disciplined, autonomous
• Be trustworthy, high standards of integrity, quality, and accuracy
• Pay attention to detail but able to put them in perspective by understanding the bigger picture
• Have potential to people manage, set objectives, provide feedback and support team to grow and develop