Amazon's Finance Operations department seeks an experienced Collection Analyst to support Amazon’s customers to identify and resolve billing issues, reconcile accounts, manage disputes and drive monthly collection targets. A successful individual will be self-motivated, someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships, demonstrate exceptional organizational skills and attention to the details. This person will be responsible for the following:

• Own full cycle of accounts receivable past due balances, including: calling customers to collect payments, research/analysis/account reconciliations.
• Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
• Provide prompt, detailed, customer-oriented service to customers with solid operation knowledge.
• Handle internal and external Accounts Receivable inquiries.
• Maintain detailed notes, task creation and reminders in our collections tools.
• Escalate when appropriate to direct manager and/or senior leaders.
• Identify opportunities for continuous process improvement.