Requirements:

• Bachelor's degree or above
• Minimum 2 years' relevant experience, preferably in handling customers in luxurious residential / service apartment / hotel properties
• Forward thinking and good interpersonal and communication skills
• Passion to meet and work with people of different levels, and follow-through attitude
• Good experience in customer relationship building and management
• Proven English & Putonghua proficiency

Responsibilities:

• Providing quality services to customers in various aspects including home maintenance and repair coordination, planning / organizing guest events and publishing newsletter
• Prepare and design different form of communication / customer service collaterals
• Strengthen customer relationship and CRM management
• Assist in marketing / promoting company brand and properties
• Collect customer feedback on service excellence in order to continuously enhance service quality

(Candidates with less experience will be considered for Customer Service Executive.)

Good remuneration and attractive fringe benefits will be offered to the successful applicant. Interested parties please apply with full resume, present and expected salary, available date by e-mail by clicking 立即申請or by completing the online application form which is available at www.shkp.com (Please mark the reference on the application letter).

We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 3 months may consider their applications unsuccessful. All personal data collected will be destroyed within 24 months.