Bring your career aspirations to life with AIA!

To provide administration support in the department, including generating and preparing reports, participating in projects or UAT, handling general enquiries, and supporting day-to-day tasks.

Job Descriptions:

• To support the department’s reporting requirements, including preparing TAT reports (weekly & monthly), preparing case count report (i.e.: EWS, weekly & monthly), preparing team’s issuance report (daily & when needed), team’s productivity report (monthly & when needed), preparing team’s status reports including CPS (daily & when needed),tracking and preparing team’s transaction reports (including pending ratio & common mailbox, monthly & when needed).

• To support team and team leaders in day-to-day work arrangement, case distributions and assignment, and monitoring of any unattended cases.

• To become the department SME in system(s), which involve liaising with business partner and tech teams to find resolution to system issues.

• To support in training up new joiners on system(s) knowledge, including working with team leader(s) to update SOPs when there is any change or revision.

• To provide support to team and team leaders in any upcoming projects.

• To support any new change in the department (including conducting UAT, liaising with business analyst, system developer/consultant).

• To support BAU (such as involved in Magnum processing, processing FIXIT & loose docts, supporting stop-cheques, etc.).

• To support other admin tasks according to the agreed Standard Operating Procedure and guidelines, and within the agreed TAT & Quality as documented in the Service Level Agreement with the business partners.

• To strive for continuous improvement in productivity and quality.

Job Requirements:

• Education: Bachelor's Degree in Actuarial Science, Statistics, Mathematics or equivalent

• Experience: Fresh graduate are encouraged to apply

• Customer oriented, self-motivated, proficient in Microsoft Office

• Able to adapt desk-bound working environment

• Following Singapore Public Holiday

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.