Bring your career aspirations to life with AIA!
To attend LiveChat sourced from SG AIA to OSS SGUNI within the Service Level Agreement (SLA) signed between SG AIA and OSS. To support New Business department by assisting to clear incoming volume as and when needed.Job Descriptions:
To handle inbound LiveChats in a timely manner.
To follow up LiveChat query through email in a timely manner.
To answer query received through LiveChat using “scripts” when handling different topics.
To identify customers’ needs, clarify information, research every issue and providing solutions.
To be the liaison between New Business department and insurance agents. To accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
To build sustainable relationships and engage customers by taking the extra mile.
To perform data verifying and/or data input of insurance applications into the operating system.
May be involved to process admin related work.
May be involved to prepare department reporting.
To strive for continuous improvement in productivity and quality.
To maintain a good personal record of training in line with the training framework of OSS.
To participate and contribute on any assigned projects.
To perform other responsibilities and duties assigned by superior from time to time including by not limited to the following tasks: Magnum data checking; Enquiry handling; handle other servicing tasks (i.e.: LiveChat, CallBack service, etc.).
To ensure underwriting policies, procedures and guidelines are in compliance with AIA's values and standards.
To perform other responsibilities and duties assigned by superior.
Job Requirements:
Education: Bachelor's Degree in any related fields, preferably in Insurance / Business Admin / Management background.
Experience: Experience in customer servicing environment handling live-chat is additional advantage. Fresh graduate are encourage to apply
Customer Oriented
Proficiency in MS Office, MS Outlook, MS excel
Following SG Public Holiday
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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