? Reports to outlet as scheduled, in uniform, eat, clean and ready to work

根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。

? Must know the entire outlet schedule, have to know which waiter, supervisor is working and assign them side work duties.

必须熟知整个部门的工作计划，以及每个员工和主管的工作，并为其分配其他工作。

? The Outlet Manager餐厅经理

a） Must know menu items as well as drink list

必须熟知所有的菜单和酒水单内容

b） Must know outlet setup standards.

必须熟知canting 的摆台标准。

c） Oversee entire operation; lead by good example

监督整个运营过程

d） Handles complaints and reports to Director of Food & Beverage or Ass. Dir F&B in his absence all deficiencies.

向餐饮总监，如果餐饮总监不在则向餐饮副总监汇报客人投诉。

? Trains new staff in all aspects of Outlet food and beverage service standards.

培训员工全面餐饮知识和服务标准。

? Assists in set up, service mise en place and ensures smooth operation at all times.

协助布置摆台，保证运营顺畅。

? Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.

必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。

Continued 续

? Employee performs all cashier and revenue recording duties according to hotels policy & procedures.

根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。

? To ensure that policies and procedures are followed.

保证标准和规范得到执行。

? To monitor and enforce the staff’s personal grooming and hygiene standards at all times.

监督可管理员工的个人仪表和卫生符合规定。

? To enforce the punctuality of the entire team.

增进团队成员的时间观念和守时。

? To create a good working atmosphere and build a team in order to increase morale and efficiency.

建立一个良好的工作氛围，增强团队的职业道德和工作效率。

? To handle employees’ problems and refer them to Director of Food & Beverage or HRD, if necessary.

对于员工的问题，征询餐饮部总监和人事部总监的意见。

? To coach and counsel the team members when required.

必要时对员工进行处罚和教导

? To co-ordinate and implement training programmes after identifying the need of employees, conduct training sessions for all staff members and evaluate their performance.

在认清员工培训需求后，协调并引入培训课程，并评估员工的表现。

? To maintain effective communication and build good working relations with the kitchen.

同厨房保持良好的工作关系和有效的沟通。

? To liaise with other departments.

同其他相关部门保持联络。

? To prepare weekly duty roster for the department.

预备部门每周排班计划

? To control time sheets, attendance records and all staff’s allowances.

掌管工作时间表，考勤纪录和所有员工信息。

? To complete all necessary report on major events and activities of the department.

汇报所有部门主要活动和事件。

? To monitor maintenance requisitions.

维护状况追踪。

? To attend weekly F&B meeting, daily briefing and weekly Chef’s meeting.

参加每周餐饮部会议，每日早会和每周厨房会议。

? To hold daily pre-meal briefing with staff.

带领员工开餐前会。

? To conduct outlet meetings.

定期召开部门会议。

? To handle all guests’ comments on restaurant operations and record them on logbook.

处理客人对于餐厅运营方面的意见，并反映到工作日志中去。

? To set up a regular and VIP guest cardex system.

建立常规客人和VIP客人档案。

? To plan and implement a proper cleaning schedule on a daily, weekly and monthly basis.

Continued 续

计划和实施正确的每日，每周和每月清扫计划

? To ensure hygienic service is provided and maintain good condition of furniture and equipment.

确保卫生服务正常，所有的家具和设备状态良好。

? To monitor that budgeted food & beverage revenue and cost are kept in target.

监督食品酒水收入和成本都控制在计划之内。

? To suggest ideas to the management and implement promotional activities in order to generate extra business.

为管理和推广活动提供建议以推动更多收益。

? To perform any other duties that might be requested by the Director of Food & Beverage.

执行餐饮总监分配的其他工作

上班地址：浙江省杭州市江干区新业路228号