Now’s our time to inspire the future of healthcare together. Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us. Join our team now at Siemens Healthineers as AT Technical Support Engineer JOB LOCATION CARY NC or REMOTE* No Visa Sponsorship Available for this Position This is a role well suited to an ambitious professional, looking for the next step in their career. As an AT Technical Support Engineer, you will be responsible for: Provide product support either remotely or on-site. Proactively monitor systems using Siemens Remote Services Share expert advice, training, and technical assistance to support staff and train lower level employees. Successfully demonstrates leading-edge or extensive knowledge in a technical specialty Monitoring the ongoing field actions and managing the escalation process to ensure customer satisfaction is maintained and business outcomes are achieved Act as mentor to AT TSEs Support bi-weekly HSC escalation meetings Perform WE. GROW. Loyalty Customer Distress Index (CDI) Zone reporting Perform customer Hotsite management using the Global Management InFocus Tool This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers Provide remote technical support to Customers and Customer Service Engineers servicing Siemens Angiography and Hemodynamic Equipment. Dispatch notifications to CSE's and provide quality action plans Use remote diagnostics to troubleshoot and resolve technical issues Follow escalation process and communicate with HSC/QIB to drive solutions Travel to assist with on-site repair of customer equipment as required. (internationally at time - Canada and Latin America. Valid passport required) Provide feedback to the factory regarding system performance Be willing to work 2nd shift and work On-call when necessary Required skills to have for the success of this role Associates degree or 2 years of vocational technical training required Minimum of 8 years’ experience working on Angiography/Cardiology systems. Candidates are preferred to have an AT background with experience on the ECS Sensis, ECS Vibe, Axiom Artis, Artis Zee, Zeego, XWP, 3D Applications and Artis Q product lines Ability to troubleshoot and fix problems remotely using Siemens Remote Services Good communication skills 10 – 15+ years of AT modality experience Siemens Healthineers has recently announced the next steps in our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity. Going forward, please be aware that Siemens Healthineers requires full vaccination for all new hires by their start date. (Note: Accommodations may be requested for certain medical or religious reasons). At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers. If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about. As an equal-opportunity employer we are happy to consider applications from individuals with disabilities. Organization: Siemens Healthineers Company: Siemens Medical Solutions USA, Inc. Experience Level: Mid-level Professional Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. 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