About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Want to make a global impact? We offer that. Want to be part of a Great Place to Work in Ireland? We offer that too. Welcome to AbbVie! We are a global, research-based biopharmaceutical company that combines the focus and passion of leading-edge biotech with the expertise and capability of an established pharmaceutical leader. Redefining what is possible is our business and our passion. Our goal is to help patients live healthier lives and we are proud to be a Great Place to Work. We are looking for a high performing Medical Information / Medical Operations Specialist to join our team in Citywest, Dublin. The purpose of this role is to act as the local medical information lead for relevant products and provide scientific and technical expertise/support to medical affairs. You will be responsible for fulfilling National and European Regulatory Authority regulations with respect to Medical Information and conform to AbbVie standards. You will also manage the medical oversight of Abbvie Nursing service programs to ensure that nursing programs are designed and operated in accordance with local laws, regulations, the IPHA code and AbbVie SOP's. Are you intrigued? Do you want to learn more? A snapshot of your key responsibilities as Medical Information / Medical Operations Specialist would be: Responsible for providing verbal and written answers to queries of scientific/medical nature from internal and external clients for the areas of responsibility and tracking medical information queries in the applicable system. Ensuring that medical information provided is of high quality and communicated in an accurate, balanced, timely manner and compliant with applicable company standards, policies, and procedures Maintains in-depth understanding of product knowledge for areas of responsibility and conveys information in a manner that demonstrates fair and scientific balance with attention to medical and pharmacological detail. Ensures any reported safety information and quality complaints are reported to appropriate teams for further processing as per applicable procedures. Drives process enhancements and implement new systems and strategies to improve the provision of medical information and internal and external clients’ satisfaction, where applicable. Work closely with the third-party nursing service provider team to understand trends that affect patients and leverage these insights to help deliver a better support program. Facilitate and provide training to third party nurses to ensure the activities performed are in line with AbbVie program guidelines and IPHA code annex II Monitor Service providers Key Performance Indicators and feedback on any issues identified to program owner Qualifications So, what do you need to do this role? Education & Experience Bachelor’s degree in science or pharmacy. 2 years’ experience in the pharmaceutical industry preferably in medical information or medical operations. Excellent knowledge of the IPHA code guidance on nursing Services Experience in cross functional working Excellent written and spoken communication and presentation skills Strong commitment to compliance with the relevant rules and procedures, and to scientific quality and integrity Sound judgment, strong planning and organizational skills, and the ability to get things done. Demonstrates strong sense of urgency So, are you ready to join our team? It’s important to remember, AbbVie is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for patients and being part of an inclusive work environment. Travel No Job Type Experienced Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.