About AbbVie AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women’s health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Want to be part of a high performing team? We offer that Ready to invest in your career? We offer that too Welcome to AbbVie! AbbVie employees work every single day to discover and address many of the world's most pressing health challenges. Our work helps people live better lives. When you have patients depending on your solutions, you look for the best people and, when we find them, we make it our business to treat them well. We are currently sourcing a Senior Compliance (Complaints) Supervisor to join our high performing Quality Assurance team in Westport on a 1-year fixed term contract. As our new Senior Compliance (Complaints) Supervisor you will play a leading role in the daily handling of customer complaints investigations and mentor new personnel on the complaints team and review/approve complaint cases for closure. You will also be involved in mentoring department personnel in the completion of case investigations. Interested? Then read on.... In this role, you will: • Manage the generation of routine reports associated with Complaint handling and ensure in conjunction with the Associate Director, Quality Control that adverse trends or signals are identified and addressed in a timely manner • Review and Approval of Complaint Cases • Provide guidance to Complaints Co-ordinators on complaint handling to ensure activities are completed as per schedule and in a GMP compliant manner. • Provide guidance to department personnel to ensure all complaints are fully investigated and suitable CAPA implemented. • Liaise with internal departments to achieve closure of complaint cases in a timely manner • Lead daily department Tier board • Quality Defect reports relating to customer complaints/counterfeit cases • Attend all meetings as requested by the Complaints Manager • You will coach, mentor and develop your team, building their capabilities and helping them advance their technical aptitude • Partner with your peers to improve efficiencies, brainstorm technical issues and troubleshoot any issues that arise Qualifications Still interested? for this role, you will have Education & Experience • A relevant bachelor’s degree in science or related field is desirable • Previous experience in a pharmaceutical company is preferred • Experience in the use of Trackwise & document management systems is preferred • Proficient computer skills including Microsoft Word & Excel • Excellent communication skills • Ability to use sound judgment to make effective decisions within appropriate timeframes • Proven to be self-directed, self-motivated and ability to prioritize competing priorities • Excellent time management, organization and interpersonal skills Does this sound like the right next career move for you? Then apply today! It’s important to remember, AbbVie is an Equal Employment Opportunity Employer; we value bringing together individuals from diverse backgrounds to develop innovative solutions for patients and being part of an inclusive work environment. Travel No Job Type Temporary Work Schedule Full-time Job Level Code IC Equal Employment Opportunity At AbbVie, we value bringing together individuals from diverse backgrounds to develop new and innovative solutions for patients. As an equal opportunity employer we do not discriminate on the basis of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information gender identity or expression, sexual orientation, marital status, protected veteran status, or any other legally protected characteristic.