Strategic Sales allows Microsoft to better serve the Advertising Agencies and large direct customers in the Strategic Search Sales Segment. This role focuses on partnering with agencies and brands to maximize the ROI of their digital media spend and to enable them in their digital transformation.
The Account Director is dedicated to increasing revenue and improving customer satisfaction through Strategic account planning. The Account Executive role adds value by developing and maintaining strong customer relationships that include building relationships with executives at the Chief-level (CxO) as well as other Business and Technical Decision Makers within the customers’ organizations.
The role develops actionable territory plans and account plans that define clear revenue and customer satisfaction growth strategies. Success is measured by Digital media spend, increased share of wallet and increased customer satisfaction, This role is unique in its ability to effectively leverage technology and extensive members of the virtual sales team to build strong relationships with the accounts in its portfolio.
Responsibilities
Lead territory and account planning process that aligns to partner and Microsoft resources to maximize revenue, customer satisfaction, and grow share and ensure that these plans are actionable and measurable.
Reach and exceed personal sales quota. Through thoughtful and strategic planning, the individual in this role will achieve their personal sales quota for their assigned book of business. This will require you to build strong, deep and broad customer and partner relationships: These plans should be aligned to your customers strategy.
Plan and pitch proactive solutions that grow revenue and meet advertiser needs. Partner with account team to identify opportunities and create compelling proposals that meet customer goals. Educate advertiser/agency at all levels (C-level and down) on how the Bing Ads platform and features help them to reach their business goals and new markets/targets.
Build a healthy predictable pipeline that meets or exceeds quota expectations: Qualify opportunities and convert them to a customer solution based scenario. Prepare monthly forecasts and pipeline reports, using Microsoft’s tools and resources.
Act as strategic thought leader for a customer-focused account team. Develop and grow mutually beneficial working relationships with key internal partners. Build and maintain a network of key internal contacts and utilize partner relationships to present a united front to customers and secure strong cross-group collaboration that enables quick responses to customers
Continually develop industry knowledge and grow professionally. Develop and maintain an expert level understanding of the search industry and trends affecting or influencing the marketplace and provide insights to the advertiser/agency. Present the Microsoft and Bing Ads story at industry events and engage in customer activities/events to increase industry and product knowledge.
Continuous business learning and professional growth: Develop a working knowledge of Microsoft’s transformation, establish peer to peer and mentoring, and leverage all training resources.
Be an advocate of Microsoft’s strategy to empower every individual and organisation on the planet to achieve more
Qualifications
Relentless focus on the customer experience, with demonstrated capabilities meeting customer needs and strategic campaign goals
Strong problem solving and analytical skills to deliver customer-focused solutions
Demonstrated passion for search and technology and its use in driving revenue and customer satisfaction
Flexibility to maintain focus through change and thrive amid ambiguity
Proven ability to multitask & work under pressure and build ongoing relationships
Excellent written and verbal communication and presentation skills
Proven track record of exceptional performance, high productivity and meeting deadlines
Experience working in a sales or customer service organization
Search or programmatic advertising experience
High competence level with Excel, knowledge of Outlook, Power Point
Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry. We are passionate about helping our customers achieve more, and that means we really listen and learn from them. We bring solutions that don’t just meet the needs of customers and their businesses, they often surprise and delight them. Then we innovate further to give them even more.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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