About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

Overall Purpose of Role Performs the full range of strategic and tactical to create and sustain long-term client relationships that result in generating business with existing customers and profitable revenue growth.

Applies advanced product and functional expertise in nurturing client relationships and driving revenue growth.

 

Job Title - Senior Account Manager

Key Responsibilities

• Operational Excellence – Develops account plans to grow existing accounts and development new business in line with overall sales strategies and revenue goals. Sustains relationships with existing customers to ensure client satisfaction and general new revenue streams. Actively pursues new market opportunities and clients. Leverages broader sales team resources (e.g. Solution Consultants) to demonstrate how RWS product and services address the client’s specific business needs. Manages the overall sales cycle to ensure it progresses smoothly, and proactively addresses issues.

Negotiates contract details to balance the requirements with the customer, while maintaining profitability. Ensures all appropriate records and client information is maintained in the appropriate systems.

• Delivers Quality, Value, and Results – Applies a consultative approach to understanding the client’s business needs and generating creative ways RWS solutions can meet their needs. Assembles a sales team (e.g., Solution Consultant, Product Management) to demonstrate to the client partnership and collaboration, building trust and advocacy. Understands current landscape related to competitors, market influences, standards and regulation and adjusts sales tactic to address these areas. Focuses on improving the customer experience by continuously improving sales approaches and listening to customer’s issues and concerns.

• Functional Excellence – Champions the “voice of the customer” to help internal stakeholders understand the customer perspective and business challenges. Works closely with cross-functional teams to understand the product roadmap and provide insight on customer needs. Actively participates in external forums (e.g., professional associations, conferences) that provides insights to trends and development within his/her clients industry. Shares information and knowledge with broader sales team to help improve overall effectiveness.

• Relationship Building – Develops strong working relationships with his/her client at progressively more senior levels by increasing his/her visibility to client, offering consultative insight, and being responsive to questions and requests. Cultivates customer confidence and loyalty by demonstrating a deep understanding of the client business, goals and needs. Broadens and nurtures external networks in his/her industry through various events and contacts (e.g., trade shows, conferences, professional associations.) Is trusted by internal sales support teams to work in a collaborative and constructive manner.

Able to demonstrate mastery in applying theories, principles, concepts, and methodologies to innovative solutions. Plans and completes assignments, resolving most conflicts independently. Job Complexity

• Applies advanced subject matter knowledge to complex business issues; seen as a subject matter expert • Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors and works complex problems through to resolution

• Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives • Leads and/or provides expertise to functional project teams; may participate in cross-functional initiatives • Provides mentoring and guidance to lower level employees

• Acts as an expert providing direction and guidance to process improvements and establishing policies Supervision

• Determines methods and procedures on new assignments

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.