About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

About the Role:

As an Account Manager, you will manage large, complex client partnerships, within the Life Science vertical.  Primarily focused on German and Swiss clients, your customers may also be located across the EMEA region, and be global in nature. You will manage and grow your account portfolio by continuously identifying and capturing new sources of revenue within assigned accounts.       
    
Our office is in are Berlin, Germany, but we are open to having you work remotely. 
 

Responsibilities:

• Engagement Management: Build and maintain client relationship as the primary point of contact and serve as the primary escalation contact for client resolution of issues. Responsible for the day-to-day management of client accounts within the Life Science industry.
• Business Development: Identify and develop new business within the existing accounts, grow newly onboarded clients.          
• Maintain strong relationships within client organizations                
• Prepare and conduct quarterly strategic account planning meetings and annual executive summits with clients                 
• Articulate needs and desires of the client and translate them into actionable plans for the business unit                    
• Collaborate with other departments to draft and negotiate contracts
• Initiate and promote continuous improvement of procedures, processes, standards and programs to gain cost-effectiveness    

 

Requirements:

• Minimum 5+ years’ experience in the localization industry, business consulting, service selling required with a focus on clients from the Life Science industry                
   
• Business development and relationship management
• Excellent knowledge of German (C2) – your clients will be mostly German speaking
• Advanced Business English speaking and writing knowledge required      
• Excellent communication and negotiation skills, team-player        

 

Perks of working with us:

• Opportunity to work in a leading localization company and surround yourself with senior colleagues with vast localization experience
• Multicultural and exciting work environment. You will be part of a global team, working with people from different cultures, discovering new cultural nuances every day
• A great team of people who are fair, open-minded, and friendly—and always ready to support you as much as possible
• Interesting challenges, trainings, and other internal opportunities to support your growth
• Fair compensation, bonuses, and a comprehensive benefits package (flexible working hours, 5 weeks of vacation, 2 sick days)
  
   

Life at RWS:

We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.