At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 130 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 109,000 of us are working to help people live not just longer, but better, in the more than 160 countries we serve.

Status:                  Permanent Full Time

Territory:             Ontario & Manitoba

Position Overview:

The Account Manager is responsible for the sales of company products and /or services to assigned accounts within a given territory. The Account Manager is also responsible for increasing sales according to corporate objectives and will report into the Country Manager.

The Account Manager will also be expected to:

• Meet or exceed sales objectives of company products and / or services to assigned accounts within a given territory;
• Make and develop contacts with existing and potential new customers and be actively involved during procedures;
• Analyze existing and anticipated customer requirements and promote the consideration of company products and services to fill such requirements;
• Quote prices and delivery dates of company products to customers in accordance with company guidelines and in consultation with the Country Manager;
• Conduct sales presentations with customers;
• Keep customers informed of new products and other information of interest;
• Investigate new applications or improvements to products;
• Monitor consignment inventory and expiry dates of products within their sales territory;
• Participate in the preparation of sales plans and campaigns, business plans, and product development plans, encompassing therapy awareness programs to grow the business;
• Provide market intelligence to sales management and participate in the development of sales forecasts and strategies;
• Participate in the preparation of hospital product tenders (RFPs) to aid in the acquisition of increased business;
• Maintain technical proficiency and consult with prospective customers regarding use of company products and services;
• Train customers on our products as per the instructions for use (IFUs) of each device;
• Develop and manage administrative functions within the territory including general organization such as time management, weekly call activities, expense reports, monthly new business, travel itineraries, territory coverage in general, trunk stock and consignment inventory, follow-ups, planning and special request follow-through;
• Operate the CRM (Salesforce customer relationship management) system and ensure information is available with the company on a timely and accurate manner – this includes:
  • Entering and maintaining contact details, include tasks, events and managing appointments
  • Record customer interactions giving the company the ability to track performance and productivity based on information logged within the system
  • Keep accurate market share information and update it monthly
  • Analyze the territory/market’s potential, track sales and status reports;
• Work cross-divisionally to develop a “OneAbbott” approach to key customers;
• Act as an internal advocate for the customer; cultivates Abbott internal relationships and leverages to drive business objectives.

Education and Required Experience:

• Bachelor’s degree minimum;
• A minimum of one-to-three years of medical sales experience, preferably within the Cardiac Surgery / Cardiovascular space;
• Excellent communication skills;
• Excellent interpersonal and presentation skills;
• Ability to work with 2D and 3D visualization modalities. Some experience in Ultrasound/ Echocardiography, CT (Computerized Tomography) and/or fluoroscopy imaging modalities strongly preferred;
• Ability to lift and transport moderate to heavy equipment to clinical centers;
• Approximately 25% travel, domestic with some international;
• Ability to take key actions and demonstrate behavioral anchors that support all Abbott Core Competencies;
• Experience with MS Office (Word, Excel, PowerPoint) as well as Outlook and the Internet (Salesforce);
• Strong negotiation skills;
• Critical thinking and problem-solving skills;
• Ability to execute on set plans and goals.

Abbott Canada is committed to the hiring, advancement and fair treatment of individuals without discrimination based on factors such as race, sex, colour, ethnic or national origin, religion, disability, age, citizenship, family or marital status, political beliefs, sexual preference or other factors included in human rights legislation.

Our diversity goals for recruitment, hiring, and retention are embedded in our corporate goals, and our diversity initiatives are supported by the highest level of the organization.

We strongly believe that a diverse workforce fosters more creative and innovative thinking throughout the organization. Creating an inclusive environment, where everyone is respected and valued, enables us to leverage our diversity as a business driver and strengthens our position as a global leader.

Abbott strives to promote and maintain an inclusive, high-performing culture that allows all employees to reach their full potential and contribute to Abbott’s success.

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