Account Manager, ESM SL EU TBAM
AmazonHangzhouUpdate time: January 17,2023
Job Description
As a Time Bound Program AM, this role is expected to drive business growth by delivering program goals through efficient leads engagement (1:125 per week), enhancing Seller awareness for managed programs through both 1:1 AM engagement and mass communication, and contributing insights to identify main blockers, pain-points and SPs experiences to help program evolution. In particular, 1) Deliver both input and output goals and constantly improve pitching efficiency; 2) Generate Seller insights to help team identify and remove program blockers; 4) Have sufficient knowledge of managed program, and be able to contribute to program pitch deck and SME contents.

Key job responsibilities
The successful account manager will:
  • Work with EU sellers to grow the selections to Amazon and their business with profit
  • Work with EU sellers to drive the feature adoption rate to drive the customer experience on Amazon
  • Work with EU sellers to achieve data quality standards and become an expert in using internal tools to achieve results
  • Work with EU sellers to drive the seller performance and product quality to ensure best customer experience.
  • Drive business reviews with sellers and do analysis to understand sales trends and drivers and develop recommendations on how to grow the business.
  • Develop a thorough understanding of assigned product/industry category, including seasonality and EU marketplace business trends/events, and continually monitor competitor/industry developments
  • Show super strong competency in delivering result, bias for actions, dive deep, ownership, earn trust and customer obsession

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