Account Manager/Customer Service Manager

About the company:

An European visa center.

Requirements:

Qualifications:

Bachelor degree or above in business administration or related field

Experience:

Prefer having more than 2 year experiences in a customer service environment essential, preferably within a large international organization

Skills and abilities:

• English as mother language, additional fluency in any other languages as an advantage

Excellent communication and interpersonal skills

Demonstrable skill in independent problem-solving

Be able to express comprehensive ideas in a clear

Be able to establish and maintain effective relationships with team members and customers

Knowledge of customer service techniques and principles

Experience of managing in a collaborative team environment, delegating workloads and authorities

Familiar with CRM system

Self-motivated, patient and professional

Strong sense of responsibility and ability to work well under pressure

Must have advanced knowledge of Microsoft Word, Excel, PowerPoint

Responsibilities:

Developing, coordinating and implementing first-class customer services

The achievement of all client led Service Level Agreements

Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisers

The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA

Maximizing productive efficiency within the company and improving on our current delivery and reporting processes

Ensuring the quality of customer service

Ensuring appropriate communication channels exist between the staff and customers

Build up customer relationship and ensure business continuity

Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

If you have interest in this position, pls. email your full resume in EN and CN with title Name + Position. Thanks.

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