About Toll: Global Logistics

At Toll, we do more than just logistics - we move the businesses that move the world. Our 20,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 countries, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

As the Account Manager – Healthcare Vertical, you will:

•  Manage and develop customer relationships, develop growth strategy for customer
•  Conduct contract negotiation and renewal with customer
• Manage customer escalations, incl. customer’s requirements, concerns, complaints and service issues, and work with operation team in developing resolutions
• Conduct regular business review / QBR with assigned customers for continuous service improvement
• Conduct analysis on customer’s P&L and KPIs to identify focus area for improvements
• Anticipate proactively customer needs and changes and offer corresponding new solutions. Provide regular updates to senior management on customer’s initiatives and strategies to facilitate developing strategic account development plan

To be successful in this role, you will need:

•  Above 5 years working experience as Account Manager for international logistics accounts
• In-depth knowledge of Transportation and Warehouse Logistics Operations
• Good project management knowledge and skills
• Understand Healthcare 3PL operation is a must
• WMS / SAP / JDE system principles
•  Financial Accounting principles

Be Connected

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great – it’s what makes our possibilities endless.

Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities.

To find out more about us visit www.tollgroup.com/careers

You must be entitled to work in (insert country) and be prepared to undertake pre-employment checks including a criminal history check and medical.assessment. /51/LP/ZP/58