Account Manager, Human Nutrition

DSMShanghaiUpdate time: July 21,2019

Job Description

上海市

合同工

DSM – Bright Science. Brighter Living.™

Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam. More information can be found at www.dsm.com .

The Challenge

Sales of DSM products directly to customers or through distribution channel in a designated area,

achieving the respective budget targets in volume, price and OPEX.

Development and implementation of Customer Action Plans (Caps) according to schedule agreed

with immediate superior

To monitor sales results by customer and product taking corrective measures whenever

necessary.

To inform management about relevant market data such as: competitive price strategy and/or

actions; product demand, etc.

To quote price and to develop commercial proposals according to agreed strategy
To deliver commercial presentations aiming to improve customer knowledge of DSM products as

well as to further develop DSM branding

To prospect, searching for new customers, new business and promote innovation
To acknowledge and strictly follow SHE policy in all activities

The Position
Market characteristics:

The vitamins and premix markets of HNH in China are highly competitive. DSM has a major

strength by having a very strong and recognized quality image. This is a key success factor for the
business since it provides a superior margin to DSM and reliability to quality conscious customers
and leads to a lot of support and goodwill from the quality and regulatory authorities. In addition,
multinational accounts in China and accounts in Europe or US expect a “western style” quality
system to be in place. For straight products we are facing the strong price competition from local
suppliers.

Technological characteristics:

Customers’ requests increasingly new nutritional concepts to compete for more market share.

But new nutritional products promotion is limited by the National Standard (GB). In terms of
label claims our customers get challenged by local governmental supervisory departments due to
testing errors of vitamins.
Organizational characteristics:

Complex organization with many different departments, requiring very frequent communication

and good understanding of the different concerns of each department for getting their support
to realize customer satisfaction.

The Ideal

Bachelor’s Degree or equivalent experience in science/technology or business-related field
Minimum 3 years of relevant experience;
Knowledge of industry and markets, in depth know-how about products and/or applications
Balance of commercial and technical knowledge, skills and experience
Clear English communication skills
Excellent communication and interpersonal skills
Team Player
Negotiation Skill
Ability to perform under stress
Initiative

Royal DSM is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

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