About the organization

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

ADD's Customer Experience Organization is a part of our customer focusing organization in Europe. Today, there are fewer, larger and more complex customers than ever before. The Customer Experience Organization is responsible to create stronger, solutions-focused customer partnerships while also meeting the day-to-day service and support needs.

Primary objective of the position

The Account Manager is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line support.

Major accountabilities

Account Management:

• Develop your Growth Strategic Plan at the territory level and leverage plan on a daily basis

• Maintain accurate and up-to-date customer data in aforce

• Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays), selling AlinlQ and upgrading and renewing service contracts

• Weekly work with customer on business process, amplification of their health system via ATS

• Conduct client business reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs.

• Act as Abbott point of contact for client to handle any issues or support requests (ordering and shipping inquiries & product issues)

• Support renewal of existing business, with the enterprise team, early in the process blocking competition from entering the account

• Work with customer to ensure the entire Abbott solution is being utilized as expected

• Assess utilization and inefficiencies on instruments and work with customers to maximize testing capabilities

• Analyze test menu and ordering patterns to assess gaps and provide solutions

• Add solutions, including assay, software, and service offerings to help customer achieve strategic priorities or improve efficiencies

• Deliver insights for operational improvement that will directly impact customer KPI’s through assays, AlinIQ and/or AIP solutions

• Drive Alinity and AlinIQ solutions at every account

• Continue to manage post-sales customer support activities, such as:

• Confidently operate all Alinity Instruments

• Install and configure assays on the Alinity Instrument

• Perform assay integration, calibration, precision, linearity and method comparisons for the Alinity

• Articulate performance of the assay, interpret data, draw insights

• Perform initial assay troubleshooting

Work experience and education:

• Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical /  medical technology or commercial is preferred.

• Minimum of 1-3 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving  profitability of accounts, and handling first line service.

• Proven track record in a similar position supported by management and customer references

• Successful engagement with customers, specifically Business Management and key stakeholders.

• Excellent product and industry knowledge

• Strong understanding of key stakeholders and customer dynamics

• Strong solution selling and relationship building skills

• Excellent communication skills

• Ability to identify and drive resolution of issues

• Long-term, strategic focus on account

• Candidates must be fluent in Dutch and English

• The position requires the willingness to travel on a frequent basis, i.e. on average three days per week.

What we offer:

• A dynamic team that is always there to support you

• A competitive compensation package and very interesting secondary benefits

• Work at the 2-year consecutive #1 top employer in the Netherlands

• A key position within one of the fastest growing businesses within Abbott

• Future growth and development opportunities

How to apply?

If you are appealed by Abbott, looking for a job with meaning and recognize yourself in the outlined profile, please make your interest known. You can apply via our website (https://www.jobs.abbott/) with your resume and letter of application. Please let me know if you have any questions or comments referring this job profile to Valeria Calenici, recruitment.netherlands@abbott.com