Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.

We are looking for an Account Support Manager to join us in Beijing. Reporting into the Account Director and as a key member of our Journals commercial team, the purpose of your role is to manage and develop the account support arm as part of our China Journals team, ensuring high-quality support is provided to the whole team and achieving process-efficiency as well as first-class customer experience during the whole commercial life-cycle of China journals business.

Please submit your application before advert. closing date of Jan. 31st 2022

What you'll be doing: 

• Manage the account support team, mentoring and supporting team member on an ongoing basis to drive for continuous improvement in team performance
• Provide quality support to China Journals team, keeping the Journals team informed of outstanding issues on an ongoing basis
• Checking and preparing subscription title lists in line with Journals policy, preparing agreements and issuing invoice, filing agreements in forms of electronic and/or hard copy, record subscription details
• Support in working with local agents, to update price list and orders price, providing invoices timely, chasing payment in line with the turnaround time advised by UK Credit control department, solving ad hoc requests and problems from agents, i.e. claims etc
• Generate data-driven reports that assisting in account analysis and account management processes
• Handle customer service inquiries and troubleshoot customer service problems
• Other ad hoc tasks as necessary and specific to role

What we’re looking for:

• Professionalism – Will approach others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions
• Teamwork - Balance team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests
• Leadership - Exhibit confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others
• Ethics - Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Follows policies and procedures; Upholds organizational values
• Bachelor’s degree or above, excellent written and verbal communications skills in English and Mandarin as a must
• Over 6 years’ experience preferred. Academic publishing background will be a plus
• Experience with SAP and CRM software preferred, proficiency with Excel, Word, PowerPoint etc.

What we offer in return:

• Competitive salary 
• 20 days annual leave
• 4 volunteering days annually
• Day off for your birthday
• Seasonal social and charitable events
• Training and development

Additional Information:

• You must have the right to work and live in Beijing, China
• This role is open to candidates in all locations across Beijing. Taylor & Francis has multiple options for how employees can work based on their role – be that in the Office, at home or somewhere in between

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law.