Company Description

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre.”

Sofitel Los Angeles at Beverly Hills is situated in West Hollywood, on the edge of Beverly Hills and just steps away from iconic landmarks; LA designer boutiques, contemporary art galleries and world famous spots. We blend Hollywood glamour, European elegance, and French style in an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.

Job Description

Position Summary: We are looking for a self-starter who is organized, dependable, and dedicated to excellent customer service and establishing good communication with clients. Responsible for credit, billing, and collection efforts of the hotel, reviewing the timely processing and communication of all guest billing and collection thereof.

Also responsible for establishing methods of payment for upcoming groups/functions and collecting payment after groups/functions have departed. As well as posting all receivable payments. Ability to multi-task.

Primary Duties & Responsibilities:

• Set-up all posting masters
• Prepare and mail all invoices
• Group Billing
• Individual corporate accounts
• Catering bills
• Internet billing
• Collection efforts
• Post payments
• Assist with credit review and approval
• Research and respond to customer inquiries
• Monthly credit meetings
• Post all Advance Deposits
• Assist with Guest Ledger Control
• Research and respond to all credit card inquiries and chargebacks
• May work in other areas of the hotel if there is a need
• Able to stand/sit for long periods of time
• Able to push, lift, and pull up to 25 pounds

Qualifications

• Excellent verbal and written communication skills
• Excellent customer service skills and phone etiquette
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs including Fidelio and Delphi
• Ability to operate related office equipment, such as computers, 10-key calculators, and copiers
• Ability to work independently and in a fast-paced environment
• Ability to anticipate work needs and interact professionally with customers
• Excellent organizational skills and attention to detail
• Team player and a positive attitude

Additional Information

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Pay: $26 per hour

Schedule: 8-hour shift, Monday - Friday