General Job Scopes

1. Execute Direct Debit Program
   • Assist the supervisor in processing monthly and once off donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence;
   • Contacting donors to ensure that the database is up to date and receipts are issued.
   • Assist in taking inbound calls to respond to donors’ enquiries, making record and reporting public enquiries to the team;
   • Manage and execute any project related to direct debt program, included donor loyalty program, top up program, re-active program;
   • Handle all types of donation processing including cash, cheque and credit card transactions;
   • Write high quality communications documents, including monthly update emails to donors and supporters.
   • Assist team in conducting CRM report
2. Support the Marketing and Communication Team with administration support, sourcing of premium and services.
3. Assist supervisor on planning and execution of fundraising / corporate events include initiating, proposing, organizing and implementing small-scale fundraising events

Requirements

• College graduate;
• Minimum 2-years' solid experience;
• Ability to work with corporate partners and key donors                                  
• Fluent English and Cantonese, Mandarin a plus
• Good knowledge of computer application such as MS Office
• Customer service oriented with good telephone manner
• Good team player & dedicated, and passionate to work in NGO
• Self-motivated and strong drive with genuine interest in developing career with NGO and communicate agency values to public

We provide a warm, friendly and motivated working environment. The right candidate will have real passion to develop a long-term career NGO setting and serve the community.

Our fringe benefits include MPF, Medical Scheme, 5-day working week, public holidays, 15-days annual leave and training opportunities.

Interest parties please prepare a CV stating your current and expected salary, availability, and then sent to Human Resource Department of AIDS Concern by clicking 立即申請