Responsibilities:

• Admin: Provide MPF scheme administration support, including enrolment, contribution, switching and termination
• Hotline: Handle all inbound and outbound calls and email (no cross selling is needed)
• Handle customer enquiries and complaints in relation to Pension Business
• Provide clerical and administration support to the team (including data input and filing, etc.)

Requirements:

• Form 7 or above
• Preferably 1 year experience gained in customer service / hotline service
• Passed in MPF License Exam is an advantage
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Good command of both written and spoken English and Chinese