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Manage departmental administration activities and support on Customer Experience governance control.

Roles and Responsibilities: ​

• Manage departmental administrative activities including departmental event/meeting organization, office logistics maintenance & support, managing the calendar of Department Head
• Accountable for consolidating reports of Customer Experience governance and assisting in annual budget exercise.
• Assist in arranging cross-functional meetings and support the preparation of meeting materials, align with participants / stakeholders on the presentation agenda and timeline.      
• Provide support in rolling down required standards of the Customer Experience level to various departments
• Assist in collecting information required to support decision making on project prioritization and implementation. Track and consolidate project status, risk and issue

Minimum Job Requirements:

• University Degree
• Minimum 2-3 years relevant experience with 1 year at similar capacity
• Prior experience in financial institutions and knowledge of insurance business is preferred
• Strong language ability in English and Chinese
• Strong communication skills
• Excellent team player

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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