WE CHAMPION A BETTER WAY
We never settle for what is - we question what should be. We demand and champion a better way for our customers, our people, our partners and our communities.
For things to change for the better, we need to challenge the status-quo. To do things differently. To dream big and take small steps everyday to help create a healthier tomorrow.
If you want to help change the way people think about insurance while inspiring them to better value their health and wellbeing, then we want to hear from you.

The Opportunity

Reporting to the Retail Insurance Underwriting Team Manager the purpose of this role is to provide high levels of customer service and administrative support to the Underwriting team. The ideal candidate for this role has a strong passion for customers and will ensure they receive accurate and knowledgeable information in a timely manner.

To do this successfully you will:

• Make outbound calls to facilitate outstanding requirements
• Engage in tele-interviews with applicants to collect information (both medical and financial)
• Provide pre-assessment and reinsurance referral support
• Pathology, Medical & PMAR management, monitoring requirements and payments
• Internal & external inbox management, importing of underwriting documents into workflow system and delegating of emails
• Respond to enquiries and keep all stakeholders informed of the progress and status on an ongoing basis

Successful applications will demonstrate:

• Good communication and telephone skills
• Intermediate knowledge of Microsoft Office Suite
• Strong process improvement skills
• Understanding of and exposure to Underwriting processes (preferred but not essential)
• Experience of working with advisers and support staff
• Completion of Underwriting courses (Preferred)

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangements

Applications close on 10 January 2021

AIA Australia will be at limited capacity over the end of year period so there may be a delay in responding to your application.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Tey@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.